Orders You can place your order by submitting your order. If the order is completed, you will receive a confirmation email with your order number. You will also receive a receipt to your email after we processed your order, it can take up to 48 hours. Once your order is shipped, you will receive an email with a tracking number for your parcel.
Please note, once the order is processed, it is not possible to cancel it.
Payment The amount will be deducted from your account after the purchase is successed.
We accept the following payments in Denmark: Visa, Mastercard, American Express, Discover, JCB, Diners Club and debit cards. You can also use Apple Pay, Google Pay, Paypal.
Shipping Free shipping until 10/10/2020.
We use dao to ship our products. We open for shipment within Denmark at the moment. For shipping to the rest of the EU and international shipping, we will open soon.
Shipping within Denmark. We use daoHOME service. The parcels are delivered as Flex Delivery during the night and in the early morning hours. You can choose which way suits you better.
Delivery time ninetyoneninetytwo is conscious about production efficiency. Depending on the product, the delivery time can vary.
For the Plastic Surgery Collection, the delivery time is up to 10 working days once the order is placed. For the 1st Century A.D. Collection, the Standard Pendant, the December Table Lamp, the Morning Dip Side Table, we open for pre-order and expect to deliver from 31/10/2020. For the Soft Is Stool and the 70s Floor Lamp, please contact us for details.
The delay of delivery depends on the number of orders and on the overload of work. We will inform you by email if your order gets delayed.
Returns You can return your purchase within 30 days after purchase. The product needs to be in the original / unused condition. Original package needs to be returned with the product. If you received a damaged product, please contact us at firstname.lastname@example.org to exchange a new one or refund. The damaged product needs to be returned to us.